CoachingĀ Terms & Conditions
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We are committed to providing you with a high-quality coaching experience and want to ensure that our expectations, responsibilities and payment terms are clear from the beginning.
By booking a coaching programme with us, you confirm that you have read, understood and agreed to these Terms & Conditions.
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Payments & Payment Plans
Any deposit or initial payment made towards a coaching programme is non-refundable, subject to any applicable legal cancellation rights.
If you have agreed to a payment plan, all remaining payments must be made on the dates specified in your payment agreement.
A payment plan is an agreement to pay the full programme fee in instalments. It does not represent an option to cancel the programme or discontinue payments at any time.
Programme Duration & Schedule
Each coaching programme has a defined duration, which will be communicated to you at the time of booking.Ā
- A 4-week programme must be completed within 4 weeks.
- A 12-week programme must be completed within 12 weeks.
- A 6-month programme must be completed within 6 months.
Both parties agree to honour the agreed programme schedule unless an alternative arrangement has been discussed and confirmed in writing in advance.
Coaching Sessions & Rescheduling
You are responsible for booking and attending your coaching sessions within the agreed programme timeframe.
If you do not book, attend or reschedule a session within the agreed timeframe, that session may be forfeited and will not automatically be carried over or added to the end of your programme.
Programme durations and session deadlines will not be extended to accommodate missed or unbooked sessions, unless an alternative arrangement has been agreed in advance.
If you need to reschedule a session, please provide reasonable notice so that we can do our best to accommodate you.
Any extensions, schedule changes or additional sessions are subject to prior agreement and availability.
Missed Payments & Suspension of Services
If a scheduled payment is not received by the agreed due date, we reserve the right to suspend coaching services until the outstanding payment has been settled.
If a payment remains outstanding, we may terminate your participation in the programme. In such circumstances, any payments already made will remain non-refundable, subject to applicable law.
You will not be entitled to continue accessing coaching sessions, programme materials or other services until any outstanding payment has been resolved.
Refunds & Cancellation
Once the coaching programme has commenced, payments are non-refundable, subject to any applicable legal cancellation rights.
Once the full programme fee has been paid, no refunds will be issued for unused sessions, missed sessions, early termination or a decision not to complete the programme, except where required by applicable law or otherwise agreed by us in writing.
If you decide not to continue with the programme after it has started, you remain responsible for any outstanding payments agreed under your payment plan, subject to applicable law.
Our Commitment & Your Responsibility
We are committed to delivering the coaching services described at the time of booking and to supporting you throughout the agreed programme duration.
At the same time, coaching is a collaborative process. You are responsible for attending your sessions, engaging with the programme and taking responsibility for your own decisions, actions and results.
We cannot guarantee any particular personal, professional or financial outcome from coaching.
Questions
If you have any questions about these Terms & Conditions, your programme or your payment arrangements, please contact us before making your booking.
By completing your booking, you confirm that you have read and agreed to these Terms & Conditions.
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